Links:

    •Assertive Communication
    •About.com - Assertive Communication In 5 Steps
    •E-Zine Articles - Assertive Communication (6 Tips)
    •nLight - Communication Basics
    •Soft Panorama - Diplomatic Communication
    •E-How - Be diplomatic and make polite comments
    •About.com - Improve Relationships
    •Associated Content - What is Diplomacy

 

Downloads:

    •Effective Communication Techniques
    •How to Communicate Constructively - 12 Steps
    •Listening Skills
    •10 Tips for Communicating With Power
    •Characteristics of Effective Communication
    •How to Communicate Anything to Anyone
    •How to Use Tact
    •LHow to Write A Diplomatic Complaint Letter